PORTRAIT CUSTOMER

Today’s times require a new focus. Organizations are moving from acquisition-centric marketing tactics to customer-centric strategies as they acknowledge that their customers are a company’s most important asset and a fundamental component of future growth and profitability.
 
The Portrait Customer Interaction Suite combines the world’s most advanced customer analytics with a multi-channel customer communications platform that orchestrates all inbound and outbound customer communications. This customer centric approach can empower your organization to gather customer data from any location, build customer understanding, anticipate and predict customer needs, identify relevant offers and then to engage each customer, wherever and whenever they decide to interact. This means increased customer satisfaction leading to more business with the same customer, whilst also defending against customer attrition - so important in these economic times.

KEY FEATURES

• Increase the speed and efficiency of the customer onboarding process.
• Increase customer value through x-sell and up-sell.
• Reduce customer churn and attrition
• Drive down costs by as much as 80%  by only targeting the customers who are likely to respond
• Extend the reach of your existing CRM and marketing automation systems by augmenting them with specific applications that add incremental value
• Convert your inbound cost centers into profit centers by marketing-enabling all of your customer touch points

SPECIFICATIONS

• Establish a single view of the customer in real-time by bringing all customer data together at the point of interaction
• Infuse analytically driven insight into each and every customer interaction
• Deliver seamless link between customer understanding and customer interaction
• Deliver Portrait “inbound/outbound fusion” that is the only truly integrated approach to inbound and outbound customer interactions
• Embed event-triggered marketing into all customer campaigns.
• Implement complex, multi-step, multi-optional dialogs that continually build and optimize the individual customer relationships
   

LANGUAGES

English

SOURCE

PRODUCT BROCHURE

 Poduct sheet