We are looking for a Customer Support Specialist to join our Support and Delivery team. You will be responsible for receiving, analyzing and tracking the resolution of problems reported by the users of the solutions deployed and supported by Korem for its customers. You will also be responsible for the final delivery of processed files to customers.
Why locate your career with us?
- Innovative and stimulating projects. Opportunities to get out of your comfort zone;
- A concern for your professional development and continuous improvement;
- Flexible 4-day week;
- Flexible hybrid working;
- 4 weeks vacation;
- A group insurance program as soon as you’re hired;
- Telemedicine for you and your family;
- Korem’s contribution to our group RRSP;
- A host of fun activities to strengthen bonds between colleagues (sports challenges, 5 à 7, team building and much more);
- $800 allowance to suit your lifestyle (bonus, additional personal leave, RRSP, etc.);
- Advantageous referral program – $3,000 bonus and an additional week’s vacation for referrals leading to hiring.
Responsibilities
- Provide first-level support to customers, respond to their requests and follow up on the resolution of technical issues;
- Work closely with the support team to escalate more complex issues;
- Deliver processed files to customers by e-mail;
- Keep detailed records of customer interactions and resolutions in the Korem support system;
- Monitor calendar and recurring events;
- Collaborate with team members to capture and document changes in support and delivery procedures.
Qualifications and Experience
- DEP or DEC in secretary, administration or equivalent;
- 1 year experience in a customer support environment, preferably in a technical support environment;
- Bilingualism required to serve customers throughout North America;
- Basic understanding of computer systems, hardware and software.
