Privacy Policy

Last updated: August 21, 2023

Policy Statement

Korem, (“Korem” or “we“) values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. his Privacy Policy describes our practices in connection with information that we collect in accordance with An Act to modernize legislative provisions as regards the protection of personal information and other applicable regulations. The  information we collect is through our websites and mobile software applications operated by or on behalf of Korem, including the websites located at https://www.korem.com, and the mobile apps currently entitled “Korem”, and other websites and mobile applications that we own and control and which contain a link to this Privacy Policy. Such websites and mobile apps are referred to collectively in this Privacy Policy as the “Korem Online Properties”. This Privacy Policy applies to the Korem Online Properties regardless of the applicable Korem brand.

This Privacy Policy does not apply to information collected through any means other than the Korem Online Properties – such as information collected through our galleries, call centers or distribution centers – although you may opt out from certain uses and disclosures of your Personal Information by us, as described below under the “Your Rights                                                                                                                  ” section, with respect to all Personal Information collected by Korem, regardless of whether such information is collected through the Korem Online Properties or otherwise.

We encourage you to read this Privacy Policy before using the Korem Online Properties or providing information to us. By using the Korem Online Properties or providing information to us, you acknowledge that we may collect, use and disclose your information in accordance with this Privacy Policy.

Korem cares about the protection of your personal data. Therefore, we have appointed a person in charge of ensuring the protection of this information and who is available to answer your questions or comments regarding your privacy. You can contact the data protection officer at the following address:

Korem
Attn: Data Protection Officer
330 St-Vallier East, suite 240
Québec QC G1K 9C5
1-888-440-1MAP

Email address: legal@korem.com

What type of Personal Information we may collect and from whom?

“Personal Information” is information that identifies you as a specific individual. Business contact information as it may appear on a business card is not generally considered as Personal Information.

We and our service providers may collect the following Personal Information:

  • Name;
  • Postal address (including billing and shipping addresses);
  • Telephone number;
  • Email address;
  • User name;
  • Geographical location;
  • IP address;
  • Browser cookie.

If you submit any Personal Information relating to anyone other than yourself, you represent that you have obtained any necessary consent from that individual for the uses and disclosure of that individual’s Personal Information as described in this privacy policy.

How we collect Personal Information?

Through e-mails, phone calls, forms, chat discussions, subscriptions to our newsletters or to various events, as well as through technologies that allow us to identify you, locate you or establish your profile, we may collect the Personal Information listed above.

Personal Information is collected and processed for Korem’s legitimate interests. This legitimate interest includes processing for marketing, research and business development purposes.

When and how do we obtain your consent?

When you do business with us, we obtain your consent to collect, use or disclose your Personal Information for the purposes set out below.

When you voluntarily provide us with your Personal Information, such as your name or your phone number, you give your consent to enter into a business relationship with us and therefore give your consent to the collection, use and disclosure of your Personal Information. Korem will not use Personal Information for purposes other than those permitted by the implied business relationship.

When we invite you to provide your Personal Information, your express consent is also requested to enable us to communicate with you or send you such information about our products and services that may be of interest to you.

We may, however, use your Personal Information without your consent if we are permitted to do so by law.

We may also disclose your Personal Information without your consent in order to comply with our legal obligations, including to comply with a court order, to prevent or detect fraud or in connection with an investigation.

Your consent may be withdrawn at any time upon request to the Data Protection Officer at the contact details indicated in the Policy Statement.

You have the right to refuse to give us your consent to use your Personal Information for certain purposes. However, we may not be able to provide you with the products or services you request if you refuse or withdraw your consent.

How do we use your Personal Information?

Our service providers and us may use your Personal Information:

  • To respond to your inquiries, in particular your requests for information;
  • To communicate with you to meet your expectations and needs, including in situations of technical support;
  • To verify and complete transactions and activate softwares;
  • To send you important information or notices regarding Korem Online Properties, changes to our terms, conditions and policies or other administrative information;
  • To inform you, by e-mail, mail, phone or other means, about our products, events, services, contests, sweepstakes and other promotions;
  • To administer and fulfill our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how we use and disclose your personally identifiable information; we suggest that you read any such rules or policies carefully in the event of a conflict between such rules or policies and this Privacy Policy, such rules or policies will govern);
  • To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us;
  • To analyze trends and statistics in connection with the Korem Online Properties, including to measure the success of marketing campaigns and to compile about usage and response rates;
  • To protect the security or integrity of Korem Online Properties;
  • As we believe to be necessary or appropriate:
    • under applicable law, including laws outside your country of residence;
    • to comply with legal requirements;
    • to respond to requests from public or governmental authorities, including public and governmental authorities outside of your country of residence;
    • to enforce our general terms and conditions;
    • to protect our operations or those of any of our affiliates;
    • to protect our rights, privacy, safety or property, or that of you, our affiliates or others; and
    • to allow us to pursue available remedies or to limit the damages that we may sustain.

How, why and to whom we disclose your Personal Information?

With your consent, your Personal Information may be disclosed:

  • to third-party suppliers, who provide services such as data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, e-mail delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
  • to our subsidiaries and affiliated entities for marketing and other purposes;
  • to selected third parties, including promotional partners, to enable them to send to you marketing communications. Korem seeks to select as promotional partners only reputable companies that offer what we believe to be high-quality products and services;
  • to third-party sponsors of contests, sweepstakes and similar promotions;
  • to identify you to anyone to whom you send message through the Korem Online Properties;
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding;
  • to any third party as we believe necessary or appropriate under the applicable law, including laws outside your country of residence, in order to:
    • comply with legal requirements;
    • to respond to requests from public or governmental authorities, including public and governmental authorities outside of your country of residence;
    • to enforce our general terms and conditions;
    • to protect our operations or those of any of our affiliates;
    • to protect our rights, privacy, safety or property, or that of you, our affiliates or others; and
    • to allow us to pursue available remedies or to limit the damages that we may sustain.

It is possible that your Personal Information may be disclosed outside of the province of Quebec or Canada. However, we comply with the obligations applicable to disclosure of Personal Information outside of the province of Quebec and ensure that adequate security measures are in place before disclosing such Personal Information outside of the province.

Our security measures for storing and destroying your Personal Information

We maintain all necessary security measures to protect and prevent the loss, misuse, unauthorized access, alteration or unauthorized disclosure of the Personal Information we hold.

Corporate Measures

We limit access to your Personal Information strictly to those who need access in order to perform their duties or achieve the purposes identified in this Policy. In addition, we process to background checks and require security clearances for all job categories with access to Personal Information.

Physical Measures

Our offices are located in secured buildings, and we restrict physical access to all our facilities to only those who require access. Furthermore, appropriate measures have been implemented to protect against loss or unauthorized access disclosure of Personal Information.

Technical Measures

Technical measures have also been put in place to ensure the protection and confidentiality of the Personal Information you share with us.

Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

Retention and Destruction of Personal Information

We keep Personal Information for as long as it is required for the purposes identified herein. However, we may also be required to retain your Personal Information for longer than we would normally do. Even if we no longer have a business relationship with you or if your consent has been withdrawn or is no longer valid, certain situations may oblige us to retain your Personal Information for a certain period of time in order to comply with our legal and regulatory obligations.

Location of Personal Information

Since we operate our business activities in the province of Quebec, as well as elsewhere in Canada and the United States, it is possible that Personal Information in our possession may be hosted outside of the province of Quebec. To ensure that the Personal Information remains adequately protected even outside of Quebec, strict and monitored security measures and controls have been implemented.

Your Rights

You have rights with respect to your Personal Information. You may ask us:

  • to have access to the Personal Information we hold about you in order to, among other things, review it;
  • to correct or update the Personal Information we hold about you;
  • to receive a copy of the Personal Information we hold about you in a common and structured format (for example, a PDF file);
  • if Personal Information is publicly disclosed, to stop the disclosure (for example, to remove your name from a contest-related post on our social media identifying you as the winner);
  • to make a hyperlink associated with your name accessible or inaccessible in a search engine under certain conditions.

To exercise one or more of the rights indicated above, you must send a detailed and signed written request to the Data Protection Officer at the contact information indicated in the Policy Statement.

Your request will be processed as quickly as possible. We will inform you if there is a charge for transcription, reproduction, or transmission.

We may use the Personal Information you share to make automated decisions. A decision is automated when no employee is significantly involved in the decision-making process. We will inform you when an automated decision may result from the Personal Information transmitted.

Contact us

If you have any question about this Privacy Policy, to make choices regarding promotional communications, to update your Personal Information, to make a comment or a complaint, please contact us at:

By mail:

KOREM CANADA
330, St-Vallier East, suite 240
Québec QC G1K 9C5

KOREM USA
6312 S. Fiddler’s Green Circle, suite 300E
Greenwood Village CO 80111

By phone : 1 888 440-1627

By email : legal@korem.com

Policy Changes and Updates

We may change this Policy at any time. Please refer to the “Last Updated” date at the top this page for the date this Policy was last revised. Any changes to this Policy will be effective as of the “Last Updated” date above. By using the Korem Online Properties or submitting information to us following any changes, you agree to the revised terms of this Policy.

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