When to contact the Vendor technical support directly?
During business hours, customers with support cases should contact Korem first. Our Support team has an understanding of your licensed products and how you use them. Depending on your support request type, Korem has many resources to pull from, and we can make sure the right person is involved to help you resolve your support case.
Korem also has many communication channels and escalation paths with each vendor, including a direct line with Partner Managers and dedicated vendor products. When needed, these resources help escalate your support case faster than using the usual vendor support channels.