Do you want to play a key role in the growth of a local tech company while building strong and lasting relationships with major clients? At Korem, we are looking for a passionate, strategic, and client-oriented account manager to showcase our expertise and ensure customer loyalty.
You will be at the heart of the client relationship. With your listening skills, rigor, and commercial flair, you will contribute to the stability and growth of Korem by ensuring a smooth renewal process and identifying new opportunities.
Why locate your career with us?
- Innovative and challenging projects. Opportunities to get out of your comfort zone;
- A focus on your professional development and continuous improvement;
- Flexible 4-day workweek;
- Choice of work location (office, hybrid and remote);
- 4 weeks of vacation;
- Group insurance program;
- Telemedicine for you and your family;
- Compensation to your RRSP;
- A variety of fun activities to strengthen the bonds between colleagues (sports challenges, happy hour, team building and much more);
- 800$ bonus that adapts to your lifestyle (bonus, additional personal leave, RRSP, etc.);
- An excellent referral program – $3,000 bonus and an additional week of vacation for referrals leading to a hire.
Main responsibilities
- Ensure customer satisfaction through regular interactions and relevant content;
- Manage contract renewals: quotes, negotiation, follow-up;
- Identify up-sell and cross-sell opportunities;
- Generate new sales opportunities, alone or in tandem with the extended team;
- Develop strategies to maximize retention and reduce attrition;
- Collect and share customer feedback to foster continuous improvement.
Required training and experience
-
- Minimum 3 years of experience in sales, renewals, or customer experience;
- A strong interest in technology;
- You are an ambassador of collective success: “We before I”;
- You thrive on feedback and continuous improvement;
- Excellent communication in French and English, due to interactions with English and French-speaking clients across Canada and the United States;
- Proficiency in CRM to track and document each stage of the sales cycle;
- Strong interpersonal skills to build trust-based relationships;
- Ability to juggle multiple tasks and meet deadlines;
- Analytical and solution-oriented mindset to meet customer needs
- Proactivity and active listening.
Note: This position is hybrid, with an expected presence at the Quebec office at least 2 days a week to foster collaboration and human interaction.
