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Last-Mile Delivery

What is last-mile delivery?

A term that references the delivery of products to the end customer, likely over a short distance from a depot, warehouse, or even today, the brick-and-mortar retail establishment.

In the journey of delivering a product from the warehouse to the doorstep of the end customer, the “last mile” of delivery (short distance, same day) is the very last step. In addition to being the key to customer satisfaction, it is also the most expensive and time-consuming part of the shipping process.

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